Legal documents

GT INDUSTRIES d.o.o.
Raceva 14
4226 Ziri
Slovenia

Email: info@novus-sim.com
Website: www.novus-sim.com

This Return & Refund Policy explains the conditions under which products purchased through www.novus-sim.com may be returned and refunded.

1. Right of Withdrawal (EU / EEA Consumers)

If you are a consumer located in the European Union or the European Economic Area, you have the legal right to withdraw from the purchase within 14 days without providing a reason.

Withdrawal Period

The withdrawal period expires 14 days after the day you receive the goods.

If an order contains multiple items delivered separately, the withdrawal period begins on the day the last item is received.

2. How to Exercise the Right of Withdrawal

To withdraw from the purchase, you must notify us by sending a clear statement to:

info@novus-sim.com

Your message should include:

• your name
• order number
• the product(s) you wish to return

3. Returning the Goods

Returned goods must be sent to:

GT INDUSTRIES d.o.o.
Todraž 20A
4224 Gorenja vas
Slovenia

The goods must be returned within 14 days after notifying us of the withdrawal.

The return deadline is considered met if the goods are shipped before the 14-day period expires.

4. Condition of Returned Products

Returned products must be:

• undamaged
• complete
• returned in the same quantity
• handled only to the extent necessary to inspect and test the product

Handling beyond what is necessary to determine the nature and functionality of the product may result in reduced refund value.

Whenever possible, products should be returned in their original packaging.

5. Return Shipping Costs

Unless explicitly stated otherwise, customers are responsible for the direct cost of returning the goods.

We recommend using a trackable shipping service, especially for high-value products.

6. Refund Process

Once we receive your withdrawal notice, we will refund all payments received from you, including standard delivery costs.

Refunds will be issued no later than 14 days after receiving the withdrawal notice.

However, we may withhold the refund until:

• the returned goods have been received, or
• proof has been provided that the goods were shipped back.

Refunds will be issued using the same payment method used for the original purchase, unless otherwise agreed.

7. Exceptions to the Right of Withdrawal

The right of withdrawal does not apply to:

• products made according to the customer’s specifications
• clearly personalized products
• build-to-order simulator systems or customized configurations

Such products are manufactured or assembled specifically for the customer and cannot be returned unless they are defective or non-conforming.

8. Defective or Non-Conforming Products

If a product is defective, damaged, or does not conform to the contract, customers may be entitled to remedies under applicable consumer protection law.

Possible remedies may include:

• repair
• replacement
• price reduction
• refund where legally applicable

Customers must notify us of defects within two months of discovering the issue.

Please contact: info@novus-sim.com

and include:

• order number
• description of the issue
• photos if possible.

9. Shipping Damage

If a product arrives damaged during transport, the issue must be reported within 14 days of delivery.

Shipping damage claims must follow the official courier claim procedure (e.g., UPS claim process) as described in the Shipping Policy.

Failure to report damage within the required time frame may prevent the processing of claims.

10. Contact

For questions regarding returns or refunds, please contact:

GT INDUSTRIES d.o.o.
info@novus-sim.com