Last updated
March 2026
This Shipping Policy explains how orders placed through www.novus-sim.com are processed, shipped, and delivered.
Orders are processed as soon as reasonably possible after the purchase contract has been concluded and payment has been successfully received.
Orders are typically processed within 1–3 business days, unless otherwise specified for particular products.
Certain products, including simulator systems, motion platforms, or custom configurations, may require additional assembly or production time before shipment. In such cases, estimated lead times may be indicated on the product page or during checkout.
Orders are not processed on weekends or public holidays.
Orders are delivered using professional courier services, typically UPS or equivalent international carriers.
The available shipping options and shipping costs are displayed during checkout before the order is confirmed.
Depending on the destination and the contents of the order, shipments may be transported by:
GT INDUSTRIES ships worldwide.
Shipping availability, delivery times, and shipping costs may vary depending on the destination country and the items ordered.
Shipping costs are calculated based on:
The final shipping cost is displayed during checkout before the order is placed.
Due to the size and packaging requirements of simulator equipment and related hardware, orders may be shipped in multiple separate packages.
This helps to:
Packages may arrive separately, even though they are dispatched as part of the same order.
Typical delivery times for standard shipping are approximately 3–15 business days, depending on the destination and the contents of the order.
Delivery times are estimates only and are not guaranteed.
Delays may occur due to circumstances beyond our control, including:
GT INDUSTRIES cannot be held responsible for delivery delays caused by the shipping carrier or other external factors.
For deliveries outside the European Union, shipments may be subject to:
These charges are determined by the destination country and are the responsibility of the customer.
GT INDUSTRIES has no control over these charges and cannot estimate their amount.
Upon delivery, the recipient is responsible for inspecting the shipment and packaging.
If a shipment arrives damaged, incomplete, delayed, or lost, the recipient must report the issue within 14 days from the delivery date.
If damage or missing items are discovered, the recipient should follow the official UPS claim procedure:
Claims may also be submitted through the UPS website:
https://www.ups.com/us/en/support/file-a-claim.page
The claim should include:
If the documentation is sufficient, UPS may use it to prepare the official inspection report.
Damage, missing items, delay, or loss must be reported within 14 days from the delivery date.
If the issue is not reported within this period, and the official courier procedure is not completed, GT INDUSTRIES may not be able to process claims, replacements, or compensation requests related to the shipment.
If the recipient is unable to arrange the procedure directly with UPS, please contact us at:
Please confirm whether the shipment is still available in its original packaging. If necessary, we may assist in organizing the collection of the shipment so that the official inspection and report can be completed.
