Last updated
March 2026
This Warranty & Support Policy describes the warranty coverage and support services provided by GT INDUSTRIES d.o.o. for products purchased through www.novus-sim.com.
By purchasing and using our products, you agree to the terms described in this policy.
GT INDUSTRIES d.o.o.
Raceva 14
4226 Ziri
Slovenia
Registration number: 8828342000
VAT number: SI85066630
Email: info@novus-sim.com
Website: www.novus-sim.com
GT INDUSTRIES provides a limited warranty covering manufacturing defects in materials and workmanship under normal use conditions.
The warranty period begins on the date of delivery of the product.
This warranty applies to the original purchaser, unless otherwise agreed in writing.
The warranty applies only to defects that occur during normal and intended use of the product.
The following warranty periods apply to products manufactured or supplied by GT INDUSTRIES.
The Novus X Cage chassis is covered by a 50-year limited warranty against manufacturing defects and structural failure under normal use.
This warranty applies specifically to the main chassis components.
The X Motion Kit is covered by a 2-year limited warranty from the date of delivery.
Motion electronics, control systems, and related hardware components are covered by a 2-year limited warranty from the date of delivery.
GT INDUSTRIES also offers complete turnkey simulator solutions, which may include multiple components sourced from different manufacturers.
A turnkey simulator system may include, for example:
Each component included in a turnkey system may be subject to its own manufacturer’s warranty terms and warranty period.
GT INDUSTRIES will assist customers with warranty coordination and support, but the warranty conditions for third-party components are governed by the original manufacturer’s warranty policies.
Warranty periods for turnkey system components may therefore differ depending on the product manufacturer.
Customers will be informed about the applicable warranties for components included in their turnkey system.
If a product is found to contain a manufacturing defect during the applicable warranty period, GT INDUSTRIES may, at its discretion:
Warranty service may include replacement parts, repair instructions, or other support necessary to restore normal functionality.
This warranty does not cover damage or defects resulting from:
Damage caused by failure to follow installation or operating instructions may void the warranty.
If you believe your product has a defect covered under warranty, please contact:
Please include:
Additional information may be requested to evaluate the claim.
GT INDUSTRIES may request that the product or defective component be returned for inspection.
Warranty support may include:
If physical inspection or repair is required, instructions will be provided regarding the return or shipment of the product or affected components.
Shipping responsibilities related to warranty claims may vary depending on the situation and applicable consumer protection laws.
This warranty applies only to defects in materials or workmanship under normal operating conditions.
To the maximum extent permitted by law, GT INDUSTRIES shall not be liable for:
Nothing in this policy limits mandatory consumer rights under applicable law.
GT INDUSTRIES provides technical support for products purchased through our website.
Support requests can be sent to:
Support may include:
Products used in commercial environments, including:
may require separate commercial agreements or service terms.
Warranty coverage may differ for commercial installations unless otherwise agreed in writing.
Customers intending to use products in commercial environments are encouraged to contact GT INDUSTRIES before purchase.
For warranty claims or technical support inquiries, please contact:
GT INDUSTRIES d.o.o.
Email: info@novus-sim.com
